- All claims for missing or damaged goods must be reported to us (847)991-4010 within 5 business days of receipt of shipment.
- Team Store will not be responsible for claims after 5 working days.
- If shipment was damaged during shipping, please file a claim directly with UPS (we would be happy to assist you).
- No refunds, returns or exchanges for any custom or close-out orders. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
- No returns on ANY garment custom made with a logo, other than the REALTORŽ logo.
- There will be a $25 per-check charge for all returned checks
- The customer is responsible for customs and brokerage fees.
- Please check with your local UPS for exact charges, they vary widely by region. Expect $25-$50 at a minimum.
- Click Here to see our detailed shipping instructions
Super Saver Freight:
- Many items are available with a flat $3.25 freight charge.
- If you return items ordered with super saver freight, you will be credited back for product returned, minus are actual freight charge we incurred. (usually more then $3.25).