Claims:
- All claims for missing or damaged goods must be reported to us (888-750-3343) within 5 business days of receipt of shipment.
- Team Store will not be responsible for claims after 5 working days.
- If shipment was damaged during shipping, please file a claim directly with UPS (we would be happy to assist you).
Custom/Close-out Orders:
- No refunds, returns or exchanges for any custom or close-out orders. Custom products are defined as any product we customize with a name including but not limited to banners, awards and namebadges.
Returns/Exchange:
- Please use the "Return Authorization" link located under the "Information Box" on the bottom left corner of our website.
- Customers have 14 days from the date received to return/exchange merchandise.
- All returns are subject to a 15% restocking fee.
- Returns will not be accepted without prior return authorization!
- Merchandise MUST be returned in new condition exactly as it was shipped.
- Customer is responsible for freight charge to return product.
- Exchanges will not be processed until original shipment is received.
Returned Checks:
- There will be a $25 per-check charge for all returned checks
International Shipments:
- The customer is responsible for customs and brokerage fees.
- Please check with your local UPS for exact charges, they vary widely by region. Expect $25-$50 at a minimum.
Shipping:
- Click Here to see our detailed shipping instructions
Super Saver Freight:
- Many items are available with a flat $2.75 freight charge.
- If you return items ordered with super saver freight, you will be credited back for product returned, minus are actual freight charge we incurred. (usually more then $2.75).
